Support
If you experience any kind of problems using our products, please follow this order of actions items:
1. Please download and install the latest available version of the SFWMoney you experience problems with. Then check if the problem persists.
2. Read answers to Frequently asked questions (please see bellow) to see if your problem's solution is already described.
If this mentioned did not help, we encourage you to contact our support team via e-mail.
FAQ
Q: How to install the program?
A: Simply run 'Setup.exe' - this will launch the installer. The install process is simple and you will have a chance to change the install directory.
Q: How to uninstall the program?
A: Close the SWFMoney -> Open the folder ../Program Files/SWFMoney/ -> Run Uninstall.exe. Also you can run Uninstall.exe from the Start -> Programs -> SWFMoney.
Q: What happens after I send in the order?
A: You will receive an email confirming your order shortly after sending the online order form. Then, within 1 hour, you will receive a second email with your registration name, code, and instructions to get started! If you do not get your code... or if you've lost it please email at support@simplemagnifier.com. Please include your name, address, email address.
Q: Can I move my license to another PC?
A: Yes, you can move the purchased license to another computer providing you do not violate the terms in the product license agreement.
Q: How long do credit card orders take to process?
A: Credit card orders are usually handled in a couple of minutes. In several cases, although, it takes up to 2 business days to verify the card information.
Q: Can you resend me the registration info?
A: Yes, please contact us via e-mail.